Thank you for choosing drapeandflow.com. We value every customer’s shopping experience and are committed to providing a clear and fair return, exchange, and refund policy. Please read the following policy carefully before making a purchase.
- Return Period
Customers may submit a return request within 14 days of receiving their items, in accordance with this policy.
To initiate a return, please submit a request via the “Contact Us” page on our website within the specified timeframe, providing your order number and other relevant details.
- Return Conditions
Items eligible for return must meet the following criteria:
The item must be unused.
The item must be free from damage caused by the user or any visible signs of wear.
The item, along with its original packaging and accessories, should be kept as intact as possible.
Valid order information or proof of purchase must be provided.
Requests that do not meet these criteria will be reviewed on a case-by-case basis, and we will inform you of the outcome.
The above conditions do not affect any statutory rights regarding returns or product quality guarantees to which consumers are entitled by law.
- Product Quality Issues and Incorrect Shipments
If an item you receive has a quality defect, is damaged during transit, or does not match your order, please contact us promptly.
Please provide the following information:
Order number.
A detailed description of the issue.
Relevant photographs or other supporting documentation.
If it is verified that the issue is due to a product defect, an incorrect shipment, or any other circumstance for which we are responsible, we will cover reasonable return shipping costs and arrange for a refund or other appropriate resolution.
- Returns Unrelated to Quality Issues
Customers may request a return for personal reasons, provided the items meet the return conditions.
For returns unrelated to product quality, the customer is generally responsible for the return shipping costs.
Please wait until you have received return confirmation and specific instructions before sending any items back. Items returned without prior confirmation may not be processed in a timely manner.
- Refund Processing
Once the returned item has been inspected and confirmed to meet the refund criteria, we will issue a refund using the original payment method.
After a refund is approved, it will typically be initiated within 3–5 business days.
The actual time it takes for the funds to appear in your account depends on your bank or the third-party payment processor. Any fees eligible for a refund under the law will be handled in accordance with applicable legal requirements.
If an order involved the use of promotions or discounts, the refund amount will be calculated based on the actual amount paid and the applicable terms.
- Exceptions to Returns
To the extent permitted by law, the following items or situations may not be eligible for return:
Products damaged due to human-caused factors.
Products that show signs of significant use or improper handling.
Products missing necessary accessories or components.
Requests made beyond the specified return period, unless a statutory exception applies.
None of these restrictions shall apply to non-waivable rights granted to consumers by law.
- Exchange Policy
If you receive an item with a quality issue or an incorrect shipment, please contact us so we can verify the situation.
If the request meets our eligibility criteria, we will arrange for an exchange or a refund, subject to stock availability and the solution agreed upon by both parties.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible, before the order has been dispatched.
Once an order has entered the shipping or transit process, it may no longer be possible to cancel it directly; in such cases, the return policy will apply.
- Contact Us
If you have any questions regarding the return, exchange, or refund process, please contact us via the following:
Company Name: MARIA ELENA MONICA TY LLC
Address: 105 SUTPHEN ST, SANTA CRUZ, CA 95060
Phone: +1 8705278969
Email:
station@drapeandflow.com