Welcome to drapeandflow.com. We are committed to providing our customers with a clear and convenient shipping experience. This Shipping Policy outlines our order processing, transit times, shipping methods, and related delivery guidelines.
- Order Processing Time
All orders enter the processing stage once payment has been successfully completed.
Order processing time: 1–3 business days.
Weekends and U.S. federal holidays are generally not included in the processing time.
Once an order has been dispatched, customers will receive tracking information.
Processing times may be extended in cases such as inventory verification, incorrect order information, or other exceptional circumstances.
- Domestic Shipping (United States)
For orders within the United States, we utilize standard shipping and express courier services.
Estimated transit time: 3–7 business days.
Transit time begins once the carrier has collected the shipment.
Actual delivery times may vary based on the destination, weather conditions, and carrier operations.
- International Shipping
For regions where international shipping is available, we select the appropriate shipping method based on the destination.
Estimated international transit time: 7–15 business days.
Deliveries to remote areas or shipments requiring additional customs clearance may take longer.
International transit times do not include order processing time or any delays resulting from customs inspections.
Please refer to the checkout page for a list of countries and regions to which we currently ship.
- Shipping Carriers
We select the most suitable carrier based on the destination, shipping method, and service availability. Our partners include:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
DHL (DHL International)
The specific carrier for your order will be determined at the time of dispatch. Tracking information will be provided to the customer once the carrier has generated a valid tracking record.
- Import/Export and Customs Regulations
All international orders are subject to the import and export laws and regulations of both the United States and the destination country or region.
Shipping standards include:
Compliance with U.S. export control regulations and customs declaration requirements.
Adherence to the import restrictions and product entry requirements of the destination country or region.
Provision of accurate product declaration information and all necessary shipping documentation as required. We do not ship goods that are prohibited or restricted by law for import or export.
We cooperate with customs authorities and relevant regulatory bodies to facilitate necessary inspections as required by law.
International orders may be subject to import duties, value-added tax (VAT), customs clearance fees, or other local charges. Unless otherwise explicitly stated at checkout, these costs are generally the responsibility of the recipient, in accordance with the laws of the destination country.
- Shipment Tracking
Once an order has been dispatched, we will provide tracking information via email.
Customers may use the tracking number to check the status of their package. Please note that tracking information may not update until the carrier has completed their scan.
If there has been no change in the tracking status for an extended period, please submit an inquiry via the “Contact Us” page on our website.
- Delivery Delays
Actual delivery times may be extended due to the following circumstances:
Adverse weather conditions or natural disasters.
Customs inspections and clearance procedures.
Public holidays or peak logistics periods.
Adjustments to shipping routes or operational delays on the part of the carrier.
Incomplete delivery addresses or incorrect contact information.
In the event of delays beyond our reasonable control, we will do our best to assist customers in tracking and following up on the shipment.
- Address and Package Issues
Customers should ensure that the delivery address, postal code, and contact information are accurate before submitting an order.
If a package is marked as delivered but has not been received, or if it is lost or damaged, please contact us promptly. Please provide your order number and any relevant supporting documentation so that we may investigate further.
Any additional shipping costs or other losses resulting from the provision of an incorrect address by the customer will be handled on a case-by-case basis, in accordance with applicable laws.